Privacy Policy

1. Who we are and what this policy covers

Menorex is a digital health and wellness platform. This Privacy Policy explains how we collect, use, share and protect information when you use the Menorex website and application. Because Menorex handles health and wellness information, we apply heightened care to that information throughout this policy.

2. Information we collect

•Account information — your name, email address and (optionally) your phone number when you create your free account.

•Health and wellness information you choose to log — symptom logs, mood logs, daily goals, medications, health assessments and related wellness data.

•Consultation information — appointment and consultation records where you book or use consultation services.

•AI interactions — the messages and inputs you provide to AI-assisted features, together with the outputs shown to you and your AI usage records.

•Subscription and payment records — subscription status, transaction references, amounts and payment outcomes. Menorex does not store your bank card details.

•Wallet setup information — where you choose to set up a funding wallet, the identity details required for payment processing (which may optionally include identifiers such as your BVN or NIN, which are passed to our payment provider for verification purposes only).

•Community content — posts and group messages you choose to share with other members.

•Support communications — messages and contact details you choose to provide when contacting our customer support team (for example through WhatsApp or our website contact form).

•Technical and usage information — device, browser and basic usage information, and analytics events that help us understand how features are used.

3. How we use your information

We use your information to: operate your account; provide and personalise the services you use; process subscription and additional-service payments and keep auditable transaction and credit records; send service-related messages such as payment confirmations, subscription reminders and the reminders you opt into; provide customer support; maintain the security of the platform; and comply with legal obligations.

We do not sell your personal data, and we do not use your health logs for advertising.

4. Who can see your data

Your health logs, reports, wallet, subscription and payment records are private to your account and protected by strict per-user access rules built into the platform. Menorex administrators can only access customer records where necessary to operate and support the platform — for example, processing refunds, investigating payment issues or responding to support requests. Community posts and group messages you choose to share are visible to other members as intended.

5. Third-party processors

We rely on a small number of carefully selected providers to run Menorex: our payment provider processes payments and wallet transactions; our hosting platform provides infrastructure, authentication and AI capabilities; and sign-in via Google (where you choose it) is handled by Google. These providers process data only as needed to perform their functions for us. See our Third-Party Services notice for details.

Where data is processed by providers located outside Nigeria, we rely on appropriate safeguards and limit transfers to what is necessary to provide the service.

REQUIRES NIGERIAN LEGAL COUNSEL REVIEW — this provision is a working draft and must be confirmed by qualified Nigerian counsel before being relied upon.

6. Security and retention

Menorex applies industry-standard safeguards including encrypted connections, strict role-based access controls, per-account data isolation and audit trails for administrative actions. No system is perfectly secure, but we take the protection of health information seriously.

We retain your information for as long as your account is active, plus any period needed for record-keeping — such as payment and acceptance records. You may request deletion of your data at any time (subject to records we must legally retain, such as transaction records).

7. Your rights and choices

You can review and update your profile information at any time inside the app, opt in or out of reminders, and cancel your subscription whenever you wish — your account remains free. You have rights over your personal data, including access, correction, deletion, objection and withdrawal of consent where consent is our basis for processing. See our Data Subject Rights notice for how to exercise these rights.

8. Cookies and communications

We use a small number of cookies and similar technologies to keep you signed in and understand platform usage. See our Cookie Policy. We send service-related emails (such as payment confirmations) as part of the service; reminders and other optional notifications can be managed in the app.

9. Privacy questions and incidents

For any privacy question, data request or suspected security issue, contact hello@menorex.health. We take reports seriously and will respond as promptly as possible. If a personal data breach occurs that is legally required to be notified, we will notify affected customers and the relevant regulator where required.