Subscription & Payment Terms

1. Free account, paid subscription

Creating a Menorex account is free. There is no registration fee and no payment is required to sign up.

Access to Menorex services requires an active Menorex subscription. You may choose a prepaid duration of 1 month (₦2,500), 6 months (₦13,500), 12 months (₦25,000) or 24 months (₦45,000) — longer durations are discounted. The applicable plan and total price are always shown to you before you pay; prices may be changed by Menorex prospectively, with notice to subscribers.

One-time introductory service request: each new customer may use one (1) free introductory service request, once, on a Menorex service that Menorex has expressly configured as eligible. This request is strictly one-time and personal: once used on an eligible service it does not renew or reset, and it can never be used for consultations or professional services provided by registered Menorex health professionals. Those services always require an active Menorex subscription and any applicable service-specific charge.

2. What the basic subscription covers

The Menorex subscription provides access to the Menorex services available under the basic plan, subject to the specific terms, eligibility requirements and any separately disclosed charges applicable to particular services.

IMPORTANT: The subscription does not necessarily include every separately chargeable Menorex service, feature, consultation, AI usage or premium service. Where a service attracts an additional charge, the price is displayed to you before purchase and your authorisation is required before payment is taken. The subscription is not an all-inclusive payment. Prepaid 6-, 12- and 24-month plans are discounted subscription periods for the same basic plan — they are not separate products, and the full amount is charged once upfront, never monthly.

Professional consultation services — including doctor, nurse, pharmacist, dietitian, psychologist, specialist and other registered health-professional consultations, in any form (chat, voice, video, appointment-based, instant or scheduled) — are separate from the one-time introductory free service request and are never eligible for it. An active basic subscription is required to access consultation services, and any separately disclosed consultation charge remains applicable even for active subscribers.

3. Renewal, expiry and cancellation

Your plan runs for the full prepaid duration you paid for; there are no monthly charges during that period. The plan renews at the end of the prepaid period until cancelled. If auto-renewal is on (the default), Menorex automatically initiates the recurring renewal charge at expiry and sends you a secure payment link — your plan extends as soon as the payment is verified by our payment processor, and no money is taken without your authorisation. If auto-renewal is off, you renew manually in the app; you can turn auto-renewal on or off at any time from your Profile. If a renewal payment fails, your subscription moves to a payment-required or expired state and access to subscription-gated services is restricted according to the platform’s service-access rules. Your account itself is not closed by a failed or expired subscription — you can resubscribe at any time. Purchasing an additional duration while your plan is active extends your existing access period rather than resetting it.

You may cancel at any time from your profile. Cancellation stops future renewals; access continues until the end of the paid period. Full details are in our Cancellation, Renewal & Refund Policy.

4. How payments are processed

Subscription payments are processed through our payment provider (Monnify). Menorex does not store your bank card details. Payments are verified server-side before your subscription is activated — browser redirects or on-screen messages alone are never treated as proof of payment.

For every payment we keep records including your customer ID, transaction reference, payment type (subscription or additional service), amount, currency, date and time, payment status, provider reference, the service associated with the payment and any refund status. Receipts are sent to your registered email.

5. Your acceptance at checkout

Before you pay, the checkout displays the price, the subscription terms, renewal and cancellation terms, refund terms and a link to this document and our Privacy Policy. By confirming payment, you accept the subscription on those terms.